Terms & Conditions

Hotel Reservations
Payment

Your credit card details are required to guarantee the reservation; however, no charge will be made at the time of booking (*excluding prepaid offers).

Reservations cancelled outside of cancellation policy will incur a penalty equivalent to a one night’s stay which will be deducted from the credit card provided at the time of booking. The property reserves the right to pre-authorise cards prior to arrival. Should the card decline, they also reserve the right to advise of this accordingly and request cancellation of the booking within the cancellation policy.

For prepaid offers the full amount will be taken from the card provided at the time of booking and is non-refundable and non-transferable.Cash payments are welcome in our hotel. If you choose to pay in cash upon arrival, a security deposit in the form of cash or a preauthorisation on a credit or debit card will be requested, along with photo id.

Cancellations

Cancel your booking with us online or contact the hotel directly by time stated on confirmation email. Failure to do so will result in an amount equal to the value of the first night’s accommodation being charged to compensate the hotel for its loss of earnings (‘theCancellationFee’). Deposits paid by the guest will be applied against the Cancellation Fee owing.

Non-Arrivals

In the event of a guests’ non-arrival (no-show), an amount equal to the value of the first night’s accommodation charge will be applied to the credit card that was used to guarantee the booking or billed backed to the company where credit facilities are established to compensate the hotel for its loss of earnings (‘the Cancellation Fee’). Deposits paid by the guest will be applied against the Cancellation Fee owing.

Special Instructions

Any special instructions you have submitted with your booking should relate to your reservation and are likely to be addressed on the day of your arrival. If you have any more pressing requests we would suggest you contact the hotel directly by email or phone

Additional Information

Bookings of 10 rooms or more: We reserve the right to request a deposit on bookings of 10 rooms or more and further terms & conditions may apply, for further details please contact the hotel directly. The Valley Hotel may change any aspect of this site or its content, including the availability of any suppliers, features, information, or other content, at any time and without notice. The information and prices on this site are not ‘live’ and are updated periodically.

While every effort is made to ensure the accuracy of all information and prices, regrettably, errors do occasionally occur. Where a price or information is posted on the website incorrectly due to a technical or human error, we shall not be bound by such price. The prices and any discounts shown on this site are applicable to our hotel website only and may vary from the prices offered for the same service through alternative sales channels